BATHROOM BRANDS IT

Purchase Now

Privacy Policy

Effective Date: May 16, 2026

Bathroom Brands IT d.o.o. (“we,” “us,” or “our”) operates the e-commerce website www.bathroomit.com (the “Site”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and purchase our products.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Croatian national data protection laws.

1. Data Controller Contact Details

Bathroom Brands IT d.o.o. is the data controller responsible for your personal data.

  • Company Name: Bathroom Brands IT d.o.o.
  • Registered Address: Plehanov put 16, 10000 Zagreb, Croatia
  • Email Address: heids@bathroomit.com
  • Telephone Number: +385(1)3470258

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, grouped as follows:

  • Identity Data: Includes first name, last name, username, or similar identifier.
  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Includes bank account and payment card details (processed securely via encrypted payment gateways).
  • Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
  • Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage Data: Includes information about how you use our Site, products, and services.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you, including:

  • Direct Interactions: You give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you create an account, place an order, subscribe to our newsletter, or contact customer service.
  • Automated Technologies: As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
  • Third Parties: We may receive personal data about you from various third parties, such as analytics providers (e.g., Google), payment gateways, and delivery services.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To Perform Our Contract With You

  • To register you as a new customer.
  • To process and deliver your order, including managing payments, fees, and charges.
  • To collect and recover money owed to us.

To Fulfill Our Legal Obligations

  • To notify you about changes to our terms or privacy policy.
  • To comply with tax, accounting, and consumer protection laws in Croatia and the European Union.

For Our Legitimate Interests

  • To manage our relationship with you (e.g., asking for feedback or product reviews).
  • To administer and protect our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
  • To deliver relevant website content and advertisements to you and measure the effectiveness of the advertising.
  • To use data analytics to improve our website, products, marketing, customer relationships, and experiences.

5. Marketing and Communications

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

You will receive marketing communications from us if you have requested information from us, purchased goods from us, or if you provided us with your details when you entered a competition or registered for a promotion, and, in each case, you have consented to receiving that marketing.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at heids@bathroomit.com.

6. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes detailed in Section 4:

  • External Service Providers: IT and system administration service providers, cloud storage providers, and customer service platforms.
  • Payment Processors: Secure third-party payment gateways to process your financial transactions safely. We do not store your full credit card details on our servers.
  • Delivery and Logistics Companies: Courier and postal services (e.g., DHL, DPD, Croatian Post) to deliver your purchased products.
  • Professional Advisers: Lawyers, bankers, auditors, and insurers providing consultancy, banking, legal, insurance, and accounting services in Croatia.
  • Regulatory Authorities: Tax authorities, regulators, and other authorities based in Croatia who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

7. International Data Transfers

Whenever we transfer your personal data out of the European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission (Standard Contractual Clauses) which give personal data the same protection it has in Europe.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Order Data: When you place an order, we keep that financial and transaction information for a minimum of 11 years to comply with Croatian legal and tax obligations.
  • Account Data: We retain your account information for as long as your account is active or until you request its deletion.
  • Marketing Data: We keep your contact preferences until you opt out or withdraw your consent.

10. Your Legal Rights

Under data protection laws (GDPR), you have rights in relation to your personal data:

  • Request Access: Receive a copy of the personal data we hold about you.
  • Request Correction: Have any incomplete or inaccurate data we hold about you corrected.
  • Request Erasure (“Right to be Forgotten”): Ask us to delete personal data where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to Processing: Object to the processing of your personal data where we are relying on a legitimate interest and you feel it impacts your fundamental rights and freedoms.
  • Request Restriction of Processing: Ask us to suspend the processing of your personal data in certain scenarios, such as establishing data accuracy.
  • Request Transfer (“Data Portability”): We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
  • Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us via email at heids@bathroomit.com.

You also have the right to make a complaint at any time to the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka – AZOP), the Croatian supervisory authority for data protection issues (www.azop.hr). We would, however, appreciate the chance to deal with your concerns before you approach the AZOP, so please contact us in the first instance.

11. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

12. Changes to This Privacy Policy

We keep our Privacy Policy under regular review. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details below:

  • Email: heids@bathroomit.com
  • Mailing Address: Plehanov put 16, 10000 Zagreb, Croatia
  • Phone: +385(1)3470258