BATHROOM BRANDS IT

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Shipping Policy

Effective Date: May 16, 2026

Welcome to bathroomit.com. This Shipping Policy explains the shipping and delivery terms for all products purchased on our website, operated by Bathroom Brands IT d.o.o. (“we,” “us,” or “our”).

We specialize in high-quality bathroom fixtures, furniture, and accessories. Because our catalog includes both lightweight items (like faucets and accessories) and fragile, heavy, or bulky products (like bathtubs, toilets, and ceramic vanities), we use tailored logistics networks to ensure your orders arrive safely and efficiently.

1. Shipping Destinations

We proudly ship to customers located within the European Union (EU).

  • Domestic Shipping: Full coverage across all regions of Croatia.
  • International EU Shipping: Regular delivery services to Austria, Germany, Slovenia, Italy, Hungary, and other EU member states.
  • Non-EU / Island Deliveries: For deliveries to non-EU countries or remote islands with restricted logistical access, please contact our customer service team at heids@bathroomit.com before placing your order to obtain a custom shipping quote and verify feasibility.

2. Shipping Rates and Methods

Shipping costs are calculated automatically at checkout based on the total weight, dimensions, and volumetric size of the items in your cart, as well as the final delivery address.

We offer two main types of shipping methods depending on product classifications:

Standard Parcel Delivery

  • Eligible Items: Small to medium-sized items such as faucets, shower heads, hardware, and small accessories.
  • Carriers: Trusted parcel couriers including DHL, DPD, GLS, and Croatian Post (Hrvatska pošta).
  • Delivery Type: Door-to-door courier service.

Freight and Palletized Shipping

  • Eligible Items: Fragile, heavy, or oversized items such as bathtubs, ceramic basins, toilets, glass shower screens, and bathroom furniture cabinets.
  • Carriers: Specialized freight and cargo logistics networks equipped to handle fragile building materials safely.
  • Delivery Type: Curbside delivery only (see Section 5 for critical details).

3. Processing and Delivery Timelines

Our total delivery time is split into two parts: Processing Time and Transit Time.

  • Order Processing Time:
    • In-stock items are typically processed, securely packed, and dispatched within 1 to 3 business days from our warehouse facility in Zagreb.
    • Orders placed on weekends (Saturday and Sunday) or official Croatian public holidays will begin processing on the following business day.
  • Estimated Transit Times:
    • Croatia (Mainland): 2 to 5 business days.
    • Croatia (Islands): 4 to 8 business days (subject to ferry schedules).
    • Central and Western Europe (EU): 4 to 9 business days.
    • Eastern and Northern Europe (EU): 5 to 12 business days.

Please note that delivery timelines are estimates and are not fully guaranteed. Unforeseen weather conditions, customs bottlenecks (where applicable), or systemic carrier delays may affect delivery dates.

4. Order Tracking

Once your order has been dispatched from our Zagreb facility, you will automatically receive a Shipping Confirmation Email containing your tracking number and a link to the carrier’s tracking portal. You can monitor the real-time movement and expected delivery day of your shipment directly through the provider’s platform.

5. Heavy & Bulky Items: Critical Curbside Delivery Terms

For large or palletized shipments (freight carrier deliveries), please read and understand the following conditions:

  • Curbside Only: Freight deliveries are strictly “curbside deliveries.” The truck driver will unload the palletized cargo at the nearest accessible curbside, sidewalk, or driveway edge of your delivery address.
  • No Indoor Delivery: Drivers are not insured or authorized to carry items into your home, up stairs, into apartment complexes, or through backyards.
  • Recipient Responsibility: You must arrange for adequate physical assistance or lifting equipment to move heavy or bulky items from the curbside into your property or building site.
  • Access Requirements: You must ensure that a large freight delivery truck can safely access, maneuver, and turn around near your delivery address. If the road is restricted (e.g., historical pedestrian zones, low clearance bridges, weight-limited roads), you must contact us at heids@bathroomit.com immediately after ordering.

6. Delivery Inspection and Damages (Mandatory Procedure)

Bathroom fixtures are fragile. We package all goods to the highest industry standards, but transit damage can occasionally occur. You must follow this strict verification process:

  • Inspect Upon Receipt: Before signing the delivery receipt from the courier or freight driver, visually inspect the external packaging for signs of puncture, tearing, crushing, or wetness.
  • Note Damage on the Slip: If you see any external damage to the box or pallet wrap, you must note “DAMAGED” or “DAMAGED PACKAGING” directly on the driver’s delivery slip or digital logging device before signing.
  • Report Within 48 Hours: Open all boxes immediately after delivery to inspect the actual products. If a product is broken, cracked, chipped, or scratched, you must report this to us via email at heids@bathroomit.com within 48 hours of delivery.
  • Required Evidence: Your email report must include clear photographs of the outer box, the shipping label, the interior packaging materials, and the damaged product itself.
  • Consequences of Delay: Failure to note structural damage on the delivery slip or report inner product damage within the 48-hour window invalidates our insurance claim with the carrier, and we will be unable to issue a replacement or refund.

7. Failed Delivery Attempts and Redelivery Fees

  • Correct Address: The buyer is fully responsible for providing an accurate and complete delivery address, contact phone number, and email.
  • Missed Deliveries: If a standard parcel courier cannot deliver due to your absence, they will leave a notice or attempt a second delivery. For freight shipments, the carrier will call you to schedule a delivery window; you must be present during that agreed window.
  • Return to Sender: If a delivery fails repeatedly because of an incorrect address, lack of response to carrier calls, or refusal to accept a scheduled delivery, the shipment will be returned to our facility in Zagreb.
  • Fees: In these cases, the original shipping fee is non-refundable, and the customer will be billed for the direct storage and return shipping costs incurred by us.

8. Contact Information

If you have questions about specific shipping regions, heavy item logistics, or tracking updates, please reach out directly to our customer support desk:

  • Company Name: Bathroom Brands IT d.o.o.
  • Address: Plehanov put 16, 10000 Zagreb, Croatia
  • Email: heids@bathroomit.com
  • Phone: +385(1)3470258